Rm888 takes your privacy seriously. Every piece of personal information you share with us — from your name to your payment details — is protected to the highest security standards. This document transparently explains what we collect, why we need it, how we store it, and your rights as an rm888 player in Malaysia.
The core principles guiding how rm888 manages the personal data of Malaysian players
All data transmitted between your device and rm888's servers is protected by 256-bit SSL/TLS encryption – the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB. Sensitive information such as passwords is stored in hashed form and cannot be decrypted.
Rm888 has never and will never sell, rent, or trade players' personal data to third parties for marketing or advertising purposes. Your information belongs to you – rm888 uses it solely for the purposes clearly stated in this privacy policy and nothing beyond that.
Rm888 players have full control over their personal data. You can access, update, or request deletion of your data at any time through your account settings or by contacting our support team. Withdrawing consent for marketing communications can also be done in just a few clicks.
Rm888 collects only the data that is genuinely necessary to operate the platform — nothing more, nothing less. This data minimisation principle ensures we do not retain unnecessary information about you, reducing the risk of data exposure in any unforeseen circumstances.
Rm888 is committed to being transparent about how your data is used. This privacy policy is written in plain, easy-to-understand language – not confusing legal jargon. We want you to genuinely understand what you are agreeing to when you use the rm888 platform.
Rm888 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. Your data is processed on a lawful legal basis and for legitimate purposes. We also adhere to the requirements set by our gambling licensing regulatory authorities.
This policy applies to all rm888 players in Malaysia. Please contact us if you have any questions.
This Privacy Policy explains how rm888 ("We", "Platform") collects, uses, stores and protects your personal data ("You", "Player") when you register for or use the rm888 platform in Malaysia. This document has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. By using the rm888 platform, you agree to the terms set out in this Privacy Policy. Please read it carefully before registering.
Rm888 collects basic identification information required to set up and manage your account:
To process deposits and withdrawals, rm888 may retain the following information:
| Financial Data Type | Purpose | Retention Period |
|---|---|---|
| E-wallet account holder name (TnG, GrabPay, etc.) | Payment identity verification | For the duration of the active account |
| Bank account number (for withdrawals) | Withdrawal processing | For the duration of the active account |
| Deposit & withdrawal transaction history records | Audit & legal compliance | 7 years (legal requirement) |
| Total transactions & payment methods used | Fraud prevention & anti-money laundering | 7 years (legal requirement) |
Rm888 automatically records technical data and activity when you use the platform:
Your personal data is collected through several different channels as you interact with the rm888 platform:
Basic data is collected when you complete the rm888 registration form – including your name, phone number, email address, and date of birth. Any subsequent updates to your account profile will also record those data changes.
When you submit identity verification documents — such as a copy of your MyKad or a selfie holding your identification — rm888 securely collects and stores copies of those documents for identity verification and anti-money laundering compliance purposes.
Every time you make a deposit via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, ShopeePay, Maybank2u, or CIMB Clicks, or submit a withdrawal request, the transaction details are automatically recorded in the rm888 system.
The rm888 platform automatically records all gaming activity — slots played, blackjack tables joined, badminton or football bets placed, lottery tickets purchased, and so on. This data is used to resolve disputes, detect fraud, and improve the overall platform experience.
Rm888 uses cookies and similar browser tracking technologies to identify your login session, store user preferences, and understand how players use the platform. Further details are provided in Section 8 of this document.
Every interaction you have with rm888's support team via live chat, email, or Telegram — including the content of your conversations and any information you share — is recorded for quality control, training, and issue resolution purposes.
Rm888 uses your personal data only for the following legitimate and necessary purposes. We do not use your data for any other purpose without your consent:
| Purpose of Use | Legal Basis |
|---|---|
| Setting up and managing your rm888 account | Contract fulfilment |
| Processing deposits and withdrawals securely | Contract fulfilment |
| Verifying your identity (KYC) to prevent fraud | Legal obligation |
| Complying with anti-money laundering (AML) requirements | Legal obligation |
| Providing effective customer support | Rm888's legitimate interests |
| Sending important account-related notifications | Contract fulfilment |
| Sending marketing communications (with your consent) | Consent |
| Detecting and preventing fraudulent or abusive activity | Rm888's legitimate interests |
| Improving the platform and user experience | Rm888's legitimate interests |
| Complying with regulatory authority directives | Legal obligation |
Rm888 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, rm888 may need to share your data with the following categories of third parties, strictly within narrow and necessary limits:
Rm888 may be required to disclose your personal data to Malaysian government authorities or law enforcement when mandated by valid law, court order, or official request from a competent authority. In such cases, rm888 will disclose only the minimum data necessary and will inform you of the disclosure where permitted by law.
Rm888 makes serious investments in cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. The following are the key security measures we have in place:
Rm888 segregates data storage according to sensitivity level – the most sensitive data, such as KYC documents and financial information, is held in more restricted environments with stricter access controls. Only staff who require access to specific data to carry out their duties are granted permission, and all access is logged and audited on a regular basis.
While rm888 takes all reasonable precautions, no security system is completely impenetrable. In the event of a data breach affecting your personal data, rm888 is committed to notifying you promptly and taking appropriate remedial action.
Rm888 retains your personal data only for as long as it is needed for the purpose it was collected, or as required under applicable Malaysian law:
When your rm888 account is closed at your request or by rm888, your personal data will be handled as follows: data no longer required for legal purposes will be deleted or anonymised within 90 days of account closure. Data that must be retained for legal compliance will remain stored for the period prescribed by law but will not be used for any operational or marketing purposes.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and rm888's privacy policy, you have the following rights regarding your personal data:
You may request a copy of all personal data rm888 holds about you at any time. rm888 will provide this information within 14 business days.
If the personal data rm888 holds about you is inaccurate or out of date, you may request a correction. Updates to basic information can be made directly through your account settings.
You may request the deletion of personal data that is no longer required for legal purposes. Such requests are subject to data retention obligations under Malaysian law.
You may object to the use of your data for direct marketing purposes at any time. Once you object, rm888 will immediately stop using your data for that purpose.
You may request that rm888 provide your personal data in a machine-readable format so that you can transfer it to another service provider if you wish.
In certain circumstances, you may request that rm888 restrict the processing of your personal data – for example, when the accuracy of the data is in dispute or while your objection is being reviewed.
Cookies are small text files stored on your device when you browse the rm888 platform. rm888 uses several types of cookies to keep the platform running smoothly and to deliver a better experience for you:
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Essential Cookies | Maintains login sessions, security, and core platform functionality. Without these cookies, rm888 cannot operate. | No – required for the platform to function |
| Performance Cookies | Collecting anonymous usage statistics to help us understand how players use the platform and identify technical issues. | Yes – via cookie settings |
| Functional Cookies | Storing user preferences such as language, display settings, and favourite game selections for a more personalised experience. | Yes – via cookie settings |
| Marketing Cookies | Allows rm888 to display more relevant promotions based on your gaming activity. Only active with your consent. | Yes — by withdrawing consent |
You can manage or delete cookies through your web browser settings at any time. Please note that deleting or blocking essential cookies may affect the functionality of the rm888 platform. For non-essential cookies, you can adjust your preferences through the cookie settings panel accessible at the bottom of the rm888 page. rm888 will respect your choices and will not re-enable any cookies you have declined without obtaining your fresh consent.
The rm888 platform is strictly for individuals aged 18 and above. rm888 does not knowingly collect or process personal data belonging to minors. Should rm888 discover that personal data of anyone under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
If you believe a minor — your child or someone you know — has registered an rm888 account, please contact us immediately at support@rm888.in with the relevant supporting evidence. rm888 takes this matter very seriously and will respond within 24 hours.
In the course of operating the rm888 platform, your personal data may be transferred to and processed on servers located outside Malaysia — particularly in connection with international game providers such as Evolution Gaming (operating from studios across multiple countries) and cloud server infrastructure.
In all cases of international data transfers, rm888 ensures a level of protection equal to or greater than that provided under Malaysian law, through:
Rm888 will not transfer your personal data to countries that lack adequate data protection without first ensuring that appropriate safeguard mechanisms are in place.
Rm888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform technology developments. Whenever this Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
For material changes — that is, changes that significantly alter how we collect or use your data — rm888 will notify you through:
You will be notified at least 14 days before any material changes take effect. Your continued use of the rm888 platform after changes come into effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 7.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm888 handles your personal data, please reach out to us through the following channels:
Rm888 is committed to responding to all privacy inquiries within 14 working days. For more complex requests, such as full data access or data deletion requests, the process may take up to 30 business days depending on the complexity of the request. rm888 will keep you informed of your request's progress throughout the process.
If you are not satisfied with how rm888 has handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.
Quick answers to the privacy questions most commonly asked by Malaysian players
Rm888 is fully committed to protecting your privacy. Create a free account today and enjoy a safe, fair, and secure gaming experience — a platform built with trust at its core.
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